EBUSINESS

Kaizenflex Communications develops B2B and B2C e-commerce solutions that are fully integrated with a company's
existing business systems. We help businesses realize results from their e-commerce initiatives by building the
framework, systems, tools, content, and compelling interface design required to empower customers to complete
purchase transactions with ease and confidence. Our team is capable of handling all aspects of e-commerce
strategy and development, including end-to-end security, distributed transaction processing, XML-based interoperability,
and integration with online payment, order processing, content management, and customer relationship management
systems.

MANAGE THE ENTIRE TRANSACTION CYCLE

Kaizenflex helps companies leverage the Internet to strengthen customer relationships, increase efficiencies, and
exploit new channels for selling products and services. With experience building complete, turnkey e-commerce
solutions across multiple digital channels, Kaizenflex can integrate or custom-build applications for product
presentation and browsing, shopping cart functionality, order tracking, account management, payment resolution,
personalization, content management, customer relationship management, as well as inventory and catalog
management. We ensure that the solutions we deliver allow companies to manage and control the entire transaction
cycle - from the initial customer contact, through to product selection, payment processing, and fulfillment.

INTEGRATE E-COMMERCE INITIATIVES WITH ENTERPRISE SYSTEMS

Kaizenflex works with companies to develop strategies for leveraging existing investments in technology and legacy
data. We minimize the impact of an e-commerce solution on the traditional aspects of an enterprise by building projects with
the company's existing infrastructure and internal resource requirements in mind. Our technical architects carefully
examine a company's systems, making recommendations on the hardware and software required for the customized
solution,providing input on "buy vs. build" decisions, and determining how the required third-party
components will be integrated into the e-commerce application.

ENSURE TRANSACTION SECURITY

Kaizenflex ensures that companies will be able to offer secure transaction processing online in order to win the
confidence and loyalty of customers. We take advantage of the latest Internet security standards, including 128-bit
SSL encryption, as well as emerging credit card processing standards such as SET. Our application services group
ensures that systems are continually monitored and protected from security breaches, and that issues are managed
from detection to resolution without any traffic interruption.

CONTROL THE COST AND QUALITY OF CUSTOMER SERVICE AND SUPPORT

Internet technologies have presented businesses with greater opportunities to interact with and sell to customers
directly, while presenting new challenges in maintaining the consistency of customer service across online and
offline channels. Kaizenflex works with companies to manage the cost of providing service and support to customers
through multiple points of interaction. Based on a company's internal resources, the nature of its e-commerce
initiatives, and the needs of its customers, Kaizenflex develops an integrated customer support infrastructure
that will enable the company to manage service costs, maintain the quality of customer interactions, and capture
valuable transaction data both online and offline.

RELIABLE AND SCALABLE E-COMMERCE SOLUTIONS

As an Internet solutions provider to both domestic and global, Kaizenflex Communications knows how to deliver
superior solutions that make good business sense. Throughout the process of developing an e-commerce project,
we place special emphasis on optimizing the security, performance, flexibility, scalability, and reliability
of the solution. Our technical architects and developers have expertise creating custom solutions on the leading
e-commerce platforms. As Internet technologies continue to evolve, we are devising innovative strategies for
incorporating emerging technologies such as wireless applications and Microsoft.NET into our e-commerce solutions.